Become a problem solver. These six transformative techniques can change your life by changing the way you interact with and understand others.
De-escalation techniques are useful in mediation and negotiation, but they can also be applied in nearly any other situation. People who use these techniques are seen as leaders who can command a negotiation. They are also seen as problem solvers who are in control over their emotions, and care for others.
Whether it's resolving a business dispute or a negotiation with your spouse over the remote control - de-escalation techniques are transformative. Give them a try.